Miscellaneous

Ikea Delivery Service, XPO, Is THE WORST

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Good Morning Blog-Subscribers! How was your day yesterday? Was it sunny? Was it cloudy? Did you do lots of cool things? I’d love to tell you how the day was here in New York City but I can’t. Because I was homebound for 9 hours thanks to Ikea’s delivery service, XPO. THEY. ARE. THE. WORST.

I don’t generally use my blog to complain about things unless it really irks me to my core. Example: Soulcycle. But one of the things I hate the MOST in this world is wasting time. I am a born multi-tasker. You may know this since I have a full-time job, a part-time side-hustle, I upkeep 3 Instagram accounts, braid 2-3 people’s hair/day and post on two twitters. The twitter upkeep I don’t do so well. Anyway, as you can see, I am a busy person. I don’t have time to sit around and waste, especially not when I am paying someone specifically to not waste my time. I think I aged 50 years waiting for this delivery.

Let’s start at the beginning, on July 9th, I ordered one dresser. Since I hate wasting time, I decided to pay Ikea to deliver it instead of trekking to the store. Also, I don’t have a car #NewYorkCityProblems. Delivery was scheduled for July 19th. On the 19th, they didn’t deliver. Why? Well, they said it was because I wasn’t home. Here’s the problem with that: I HAVE A DOORMAN. WHO WAS THERE! It would be one thing if Ikea had a “no delivering to doormen” policy, but they never said that. Also, I know for a fact that they do not have this policy because they have delivered to my doorman before. In April. Of this year. But whatever. They didn’t deliver so I had to go online and reschedule the delivery.

I rescheduled the delivery for yesterday the 24th. Already, I was upset because in the age of Amazon I am not used to waiting more than 2 days for a delivery, and I had already waited 15 days! Also, OF COURSE, the only delivery options were Monday through Friday.

The XPO website said I would receive a call with a “delivery window” the day prior to delivery. I was scared I would miss the call. Beginning at 8:30 am, I had my phone on me the entire day. Literally. I brought it in the bathroom with me. Don’t worry, I sanitized it. Do you think they called me at 9 am? 10 am? Maybe 1 pm?? NO. I tried calling the XPO number listed in the email confirmation: (888) 888-4532. Guess what? IT ISN’T IN SERVICE.  I tried looking for a direct Ikea phone number. SAME NUMBER. Fantastic. So I waited.

They didn’t call until 4:32 pm. I should have taken this as foreshadowing for the next day. Hindsight is 20-20.

They gave me a delivery window of 1-5 pm. It could literally not be any more inconvenient. It couldn’t be the morning so I could just go to work after it arrived. It couldn’t be late afternoon so I could leave work early. No, it had to be in the middle of the day so I left work at 12 noon, because god forbid they came 30 minutes early and I wasn’t there. So, I got home at 12:30. And I waited. And waited… and waited some more.

At 4:45, I still had no delivery. I decided I should probably call Ikea or XPO, in case they closed at 5 pm. I had very low expectations for them at this point. However, as I said before, none of the listed numbers were valid. But I did have the phone number they called me from the day prior!

I tried it and after 3 automated menus I got a real person! I told her my order number and she told me I had a delivery window of 1-5 pm. At this point it was 4:55. I informed her of this fact. She told me she would “check on the status” and put me on hold. And I waited… and waited.

34 minutes later (yes, this is an exact number), another woman picked up. She asked how she could help me. I was barely containing my anger at this point. I told her that I had already spoken to someone and asked her to promise not to put me on hold again. She told me she would check on my order, and SURPRISE, she told me that I had a 1-5 pm delivery window. It was 5:33. I informed her of this fact. She told me she would try to check in with the driver. True to her word, I didn’t hear any hold music but I think she put herself on mute. 4 minutes of complete silence later, she told me that my truck had “mechanical issues in the morning” and that they were running on an “extreme delay.” THIS MORNING?? I lost it.

I asked her why, if they had problems this morning, I was never informed of it before I left work. She said she didn’t know.

I asked if by “extreme delay” she meant 7 pm or 9 pm. She said, “9 pm… hopefully.”

I asked, isn’t this delivery coming from Elizabeth, NJ? She said yes. She blamed traffic. I told her that traffic will account for a 1 hour delay. Maybe 90 minutes. Not 8 hours. I told her I could WALK to the store in New Jersey faster. This is a fact, I checked on Google Maps.

I asked to speak to a supervisor. She told me she WAS a supervisor.

She told me that she could tell them to hold the delivery and deliver on another day. I hysterical evil-laughed at her. I asked her how she thought that was possibly a solution.

She told me she would call me again in an hour with an update. She did not call.

I tweeted at Ikea (multiple times). They did not reply.

https://twitter.com/LongLegsBigCity/status/1021899474942271489

https://twitter.com/LongLegsBigCity/status/1021899962697875456

7:26 pm: I get a call from an unknown number. SURPRISE it’s my delivery guy. He is “2 minutes away.” How in the world is that helpful? If I wasn’t home, I couldn’t get home in 2 minutes. And if he had the ability to be calling me, shouldn’t he have done that in the morning? Before I took off of work? I was livid.

Also, they weren’t 2 minutes away, they were 20 minutes away.

When they arrived, I tried very hard not to take my anger out on the delivery guys. It was probably not their fault. But then they asked me how my day was. I couldn’t hold it in. I told them I had a terrible day because I was homebound waiting for them, and I had to order in dinner because I couldn’t go to the grocery store. I had to miss work. One of the delivery guys tried to one-up me by saying he had been outside since 5 in the morning. To which I said, “Ok, well are you getting paid for that? Because I am specifically NOT getting paid because I am here waiting for you.” That shut him up right quick.

They brought in the boxes and left. And I fumed. And I wrote this blog. And now, I will work on my SEO for this piece, so that every person who thinks about using Ikea delivery in the future will find this in page one of their Google searches and will think twice about using XPO. They have a monopoly directly with Ikea, but you can hire someone else to pick it up AND assemble it! Use Taskrabbit! They are more reliable AND have better customer service because their business literally depends on your rating and feedback. Many of them have 5 stars.

I will also be writing to Ikea, attempting to get compensation for the HOURS of my life I will never get back. Hopefully an update will come soon. Although I do not have much hope, as I was retweeted by an account that is literally call “IKEA fucked me too.” Seems like a common problem. They even asked me to sign a petition.

 

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