Old People Navigating Technology

It has been EXACTLY one full year, to the day, since I posted by first entry on my blog (annual recap coming soon!). It’s finally time to tell you what my day job is. No, I do not teach fitness classes all day long, although it seems that way sometimes. In fact, all day long I help old people with technology. Yes, that’s right, all I do all the live-long day is sit at a desk for 9 hours and tell people how to reset their passwords and send emails. That is not technically my job description, but in reality, I spend 80% of my day doing this.

It seemed like a topical moment to bring up my career in light of the Mark Zuckerberg Congressional Hearings. Today is his second day before the Senate, and as CNN noted yesterday, he was saved from any and all hard-hitting questions due to one salient fact: old people just don’t get Facebook.

One poignant moment:

Senator: “How do you sustain a business model in which users don’t pay for your service?”

Zuckerberg: “Senator, we run ads.”

Awk-ward.

We all know the feeling. We’ve seen grandparents post private messages as Facebook statuses, not realizing the world would see it. Or we’ve seen parents try to check in with their kids by posting on their Facebook wall. Esurance even made an infamous commercial about old people not understanding Facebook, and that was 3 years ago! In the commercial, a (slightly less) old person tells the older person, “That’s not how it works! That’s not how any of this works!”

I wasn’t the least bit surprised by the lack of understanding by Congress. After all, this is what I do all day. Am I exaggerating? I WISH.

Let me begin with a quick story about my mom. No offense. When I was growing up, I think I showed her how to insert, save to, and eject, a floppy disk 10+ times. I was in middle school. At the time, I couldn’t believe her ineptitude. I say to my younger self now, “you were the idiot, your mom is a tech genius.” Compared to other old people, that is.

And it’s true. My mom is great with technology now. She texts, she sends photos, she emails from her phone, she even knows how to post on Facebook from her phone. My dad recently got a new iphone from work and now he’s on Instagram. He is constantly showing up as “people you may know” for my friends. But that’s an entirely different problem.

I didn’t realize how great my parents were at technology until I realized how strikingly BAD other people are in comparison. Everything is relative.

Quick REAL story from my job. An old member of our organization called, lamenting that his password didn’t work. He said it was probably because “he was using an ipad” (!!). Of course. We get this call at least 10 times a day, and every time, it’s always our fault that they forgot their password. Or that our website “doesn’t work on a phone.” That is not a thing, by the way.

Anyway, this time, a newer coworker who fielded the call asked him if he could “send her a screenshot.” This is a normal request for a millennial. We all know how to press “print screen,” and send the photo in an email. But 80-year-olds do not understand this concept. However, the 80-year old agreed to send one. The whole office waited anxiously to see what we were going to receive. Was it going to be a hand-drawn sketch? Would he send it in the actual snail mail? Would it come through the fax machine? Does our fax machine even work? So many questions.

Approximately 10 minutes later, my coworker received an email with a photo attached. We were elated. Did he figure it out? Was it possible? Spoiler alert: it was not. He sent a thumbnail photo, with terrible resolution, probably taken from a Nokia flip phone, of a screen. You could ALMOST make out that it was an iPad, but you definitely could not see what was on the screen. Which, of course, was the entire point.

Now imagine trying to explain videoconferencing to the type of person who doesn’t understand a screenshot. It’s an adventure. Once you have finally explained to them that they need to have a camera on their computer, and that the screen itself does not just “see them,” you still need to explain the intricacies. Example taken verbatim from my Facebook status on September 2, 2016:

80-year-old: “I don’t see you! Do you see me? I only see a gray picture of a human. Not a real human.”

Me: “Yes I see you, I don’t have my camera on. I’ll invite my coworker so you can see him.”

80-y-o: “I SEE YOU! Wait, no, it’s a man. A very HANDSOME man but you SOUND like a young lady.”

Me: “Yes, I am still the gray picture of a human. Still don’t have a camera. That is my coworker.”

80-y-o: “Oh thank goodness, ok. I thought I needed new glasses.”

Another quick work story: Yesterday, another coworker asked for a member’s electronic signature. The member was baffled. What is an electronic signature? The coworker explained it is a photo of a signature, to be used in electronic documents, so it appears as if it was signed. The member explained that he works in such a small community, that he just signs everything by hand. Endearing. The world before the internet. Remember the days? Not really.

One more story from work. This one requires a bit of back-story. I work in a semi-open space. There are a few desks in my office “pod,” but one is behind a door that is usually open, and another in behind a cubicle wall. We often talk to each other on gchat, so we can speak to each other without making a sound. This especially comes in handy when we are on the phone. This week, I had a phone call where I was attempting to explain the process of registering to post a job on our website. This is a semi-difficult task for the technologically challenged (aka anyone over the age of 40), so I am used to explaining the process in a slow and clear fashion. This specific guy was really not getting it. All of a sudden, a gchat shows up from a coworker, “who are you speaking to? Are they deaf? Or 80 years old?” I guess I was being very slow. And loud. Oops.

Yet another story from work: We have a member who calls every week. He has no idea what his password is. In our office, we have a stock reset password we use. Let’s call it “123Abc.” This man calls once a week, without fail, and every time it’s because he “forgot his password” or his password “doesn’t work.” Meanwhile, every single member of our staff knows that his password is always “123Abc,” because he doesn’t know how to reset it from our stock password. And yet, every week like clockwork, he calls and asks us to reset his password, and every week we remind him what it is, and tell him we reset it, when really we know it is still the same from last time. Maybe he just likes talking to us.

I do think sometimes that these people call the office only because they are lonely, which is sad. Maybe my mom only calls me under the ruse that her weather widget “disappeared from her home screen of her cell phone,” when she really just misses me. Either way, I’m happy to chat with her and help her reinstall her apps. Every time I read an article, or see someone on TV talk about how millennials are “incompetent” or “not self-sufficient,” I will produce as evidence, this blog. It may be that I can’t change a tire. But I can gchat, video-conference, write a blog, post on Instagram, stream Netflix, AND scroll through twitter simultaneously. And I’m pretty darn good at explaining all of those things to 80-year-olds, as well. Maybe someday when I need to change my tire, there will be an elderly gentleman there to help me and return the favor.

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Hurricane Irma

Ladies and Gents, it’s looking more and more likely that the deadly Category 5 Hurricane Irma is headed toward South Florida and I am terrified for all of my friends. Also, I am GLUED to every meteorologist on twitter (Bryan Norcross, anyone?? What a silver/blond fox). Personally, I have been tracking the storm since Saturday, paying closer attention to the direction of the “cone of uncertainty” than I paid attention to any of my classes in college. Or high school. Or anything in my life, TBH. The one class I did pay extreme attention to in college: Extreme Weather; thanks UF for those interesting GenEd Science credits. I took that class the year of Hurricane Katrina and Hurricane Wilma and I remember tracking them in class using cold and warm fronts, air pressure, wind speed and direction, altitude etc. Something about hurricane-tracking is mesmerizing. Maybe it’s the fact that we don’t really know where it’s going. We’ve all seen the meme about weathermen constantly being wrong.

Or maybe it’s the fact that it’s the one major devastating weather pattern that we can actually track days in advance. Talk about Must-See-TV… The Weather Channel LIVES for this! And one week after Hurricane Harvey, too. I didn’t forget about the thousands of people affected by Harvey, but I have a much more personal connection to Florida, so Irma has been catching my eye.

Irma is already record-breaking, with sustained wind speeds of 185 MPH. As a point of reference, the Saffir-Simpson scale, which measures hurricanes (common knowledge for a Floridian), has 5 categories of hurricanes with 5 being the biggest. Category 4 is 130-157 MPH, which is a 27 point range. Category 5 is over 157. Irma is 185, 28 points above that. Basically, if a category 6 even existed, it would be that. That is terrifying.

I moved to South Florida in 1997, hot on the heels of the last huge category 5 hurricane that hit Florida, Hurricane Andrew. Andrew hit in 1992, so you may argue that 5 years later was not “hot on the heels,” but I would disagree. I remember specifically the real estate agent mentioning hurricanes when we were looking at houses, because it was still on everyone’s minds. Would a house withstand wind gusts of 100+ mph? If we get a house with 20-foot ceilings and 20-foot windows, as almost all two-story houses have in South Florida, who would put the hurricane shutters up? Are the windows hurricane-resistant? I distinctly remember these questions.

If you didn’t grow up in South Florida, or any hurricane-prone region, you probably think I am nuts. Alternatively, you think Florida peeps have it all figured out because you have seen all of the memes that Floridians post about “preparing for a hurricane” aka buying beer and wine and downplaying the whole thing. But I can tell you from my very selective Facebook sampling of my South Florida friends – they are all officially freaking the f*ck out. Many of them are using the popular hashtag #Irmagerd. I had one friend who saw two armed police officers guarding the new supply of water at the grocery store. I have another friend who woke up at 3 am to try and beat the lines and fill her car up with gas, only to wait 45 minutes in line and then find out that all of the pumps were empty.

Social media can be both bad and good in these times of crisis:

Bad: Group hysteria. Horror stories abound. Also, sometimes fake news is shared. Don’t tape your windows guys, come on. I thought this was common knowledge by now.

Good: Keeping in touch with friends (until power goes out). Sharing preparedness tips and tricks, like this amazing quarter on a frozen cup of ice trick. Crowd sourcing any stores that still have water or propane. Finding AMAZING stories on twitter, like about the Delta pilot who flew his plane in and out of Puerto Rico yesterday between the bands of the hurricane. What a crazy person. Separate but related: I had my #bestdayever on twitter yesterday, I got 78 likes on a tweet about this pilot. I barely have 45 followers! P.S. FOLLOW ME!

My Famous Tweet:

I have some fond memories of my hurricane-preparedness in South Florida, and luckily, a big one never hit. Rather, I should say I never personally experienced one. Hurricane Wilma was pretty big and my family lost power for over a week. Also, the back windows blew out and my mom and brother evacuated to Atlanta. I was already at college at the time, so I didn’t personally feel the effects. But the fact that a big one didn’t hit when I lived at home doesn’t mean we didn’t prepare for a big one more than once. I remember filling the bathtubs with water, filling the cars with gas, stocking our canned goods and readying our internal camp-out room. We used to uninstall the shelving from the closet underneath our stairs, line the floors with cushions, pillows and blankets, and settle down in our window-less bunker, waiting for the hurricane to pass. My brother and I used to love hanging out under the stairs. Once, we even convinced our mom to keep the pillows and blankets in there as a play fort for an entire week after the storm. Luckily for us, it was all fun and games. And luckily, we were smart enough to be prepared every time.

So to my Florida BFF’s, BE SAFE OUT THERE!! And keep making memes. If you laugh, it’s harder to cry. And if, FINGERS CROSSED, this thing takes a sharp turn east and misses you, please still prepare next time. Better safe than sorry. Build your blanket fort and grab your beef jerky and transistor radio. I’ll meet you under the stairs.

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